Privacy Policy

This Privacy Policy explains how Frent Holdings LLC ("we," "us," or "our") collects, uses, discloses, and protects information when you use the pépe mobile application and related services (the "Service").

By using the Service, you agree to the practices described here. If you do not agree, do not use the Service.

1. SUMMARY

• Most tracking data (doses, supply, progress entries, photos, and profile details) is stored locally on your device.
• If you create an account, we sync certain account and subscription fields through Firebase.
• Payments are processed by Apple; we do not receive your full card number.
• We do not sell your personal information.

2. INFORMATION WE COLLECT

(a) Information you provide

• Account information: email address, display name, and authentication credentials (handled by Firebase Authentication).
• Profile and onboarding information: age, gender, height, weight, goals, referral source, onboarding preferences, and similar details you choose to enter.
• Tracking data: dose logs, schedules, supply records, progress metrics, notes, and progress photos you add in the app.
• Communications: messages you send to support or through in-app features such as AI chat.
• Subscription choices and trial status.

(b) Information collected automatically

• Device and app data: device type, operating system version, app version, language, and general diagnostic data needed to operate and secure the Service.
• Account and sync metadata: onboarding step, subscription status flags, premium expiry, and timestamps stored in Firebase when you use an account.
• Usage data: feature interactions necessary to provide core functionality (for example, syncing subscription state after purchase).

(c) Information from third parties

• Apple App Store / RevenueCat: subscription purchase status, renewal information, and transaction identifiers (not full payment card numbers).
• Firebase (Google): authentication tokens and account document data we store in Firestore.

3. HOW WE USE INFORMATION

We use information to:

• Provide, maintain, and personalize the Service;
• Authenticate users and manage accounts;
• Process and validate subscriptions;
• Send dose alarms and reminders you configure;
• Store and display your tracking data on your device;
• Provide educational library content and AI-assisted responses;
• Respond to support requests;
• Detect, prevent, and address fraud, abuse, or security issues;
• Comply with legal obligations; and
• Improve the Service.

4. LOCAL STORAGE

Much of your health-related tracking data is stored locally in an on-device database and in the app's private documents folder (including progress photos). This data remains on your device unless you enable features that explicitly sync it to the cloud in the future or back up your device through Apple iCloud/device backups (which are controlled by Apple, not us).

5. HOW WE SHARE INFORMATION

We do not sell your personal information. We may share information:

• With service providers who help us operate the Service (for example, Firebase/Google for authentication and database hosting, RevenueCat for subscription management, and Apple for payments), subject to contractual protections;
• If required by law, regulation, legal process, or governmental request;
• To protect the rights, safety, and security of users, the public, or us;
• In connection with a merger, acquisition, financing, or sale of assets, with notice as required by law; and
• With your consent or at your direction.

6. AI AND EDUCATIONAL CONTENT

If you use AI or library features, your prompts and relevant context may be processed to generate responses. Treat AI output as educational only, not medical advice. Do not submit information you are not comfortable having processed for this purpose.

7. YOUR CHOICES AND RIGHTS

• Account information: You may update profile fields in the app or contact us to request correction.
• Permissions: You may grant or revoke camera, photo library, and alarm permissions in iOS Settings.
• Marketing: We do not currently send promotional emails unless you opt in; you may opt out at any time.
• Account deletion: Contact pepesupport247@gmail.com to request deletion of your account and associated cloud data. Local on-device data can be removed by deleting the app.
• California residents: You may have rights to know, access, delete, and correct personal information, and to opt out of sale/sharing (we do not sell personal information). Contact us to exercise these rights.
• EEA/UK residents: Where applicable, you may have additional rights including access, rectification, erasure, restriction, portability, and objection. Contact us to exercise these rights.

We will verify requests as required by law and respond within applicable timeframes.

8. DATA RETENTION

We retain account and subscription information for as long as your account is active or as needed to provide the Service, comply with law, resolve disputes, and enforce agreements. Local app data persists on your device until you delete it or uninstall the app.

9. SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. CHILDREN'S PRIVACY

The Service is not directed to children under 18, and we do not knowingly collect personal information from children under 18. If you believe a child has provided us information, contact pepesupport247@gmail.com and we will take appropriate steps to delete it.

11. INTERNATIONAL USERS

If you access the Service from outside the United States, you understand that information may be processed and stored in the United States and other countries where we or our service providers operate. Those countries may have different data protection laws than your country.

12. THIRD-PARTY LINKS AND SERVICES

The Service may reference third-party content or services. Their privacy practices are governed by their own policies. We encourage you to review policies for Apple, Google/Firebase, and RevenueCat.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Material changes will be communicated through the Service or other reasonable means. The "Effective date" above will be updated when changes take effect.

14. CONTACT US

Privacy questions or requests: pepesupport247@gmail.com